Your stay at our apartments
If you have any questions about your stay with VISIONAPARTMENTS, please contact the Local Office of the respective city. You can find the contact details here.
Check-in is possible from 3 pm. You must leave the apartment until 10 am on your day of departure.
For security reasons, we cannot provide you with the access code to the apartment until your day of arrival.
In general, you should check-in at the Local Office on the first day of the start of your contract between 3 pm and 6 pm. Check-out is latest at 10 am on the last day of the contract. If you need an early check-in please let us know your arrival time and we will verify whether it is possible. If you have a key to your apartment, on departure you can leave it in the apartment’s letterbox. Please let us know if you need a late check-out and we will verify whether it is possible.
The code to your apartment will be provided no later than 3 PM on the day of your arrival. In case your apartment needs a key, which will be specified in check-in instructions, please let us know in advance so that we can arrange for a later check-in.
We always ask the client before the contract start whether she/he is planning to extend their stay, so that we can reserve the apartment for longer. If you have decided to extend your stay, it helps to inform the respective Local Office at least 3 weeks before the end of the contract. In general, we will always try to find a way for our guest to stay longer at VISIONAPARTMENTS.
Internet access is included in the price of your serviced apartment. You will receive the Wi-Fi password upon check-in.
We can send you an overview of available TV channels that you are welcome to choose from. If you are staying in our apartments for an extended period and your favourite channel is not on our list, we will be happy to assist you in ordering further channels.
Your apartment is cleaned once a week with change of bed linen, towels and rubbish disposal on a fixed day and is included in the price. To find out the cleaning times, please refer to your arrival information.
Additional cleaning of the apartment can be requested in return for a small extra fee. If you would like to order extra cleaning, please inform the Local Office of the respective location.
Thorough cleaning of the apartment with rubbish disposal, towels and bed linen exchange is included in our service. We do not provide cleaning materials in the apartments. Free toiletries are provided in each apartment on arrival.
Arranging additional furniture is one of the services we provide. You can order an extra bed or a crib, including weekly change of bed linen, by calling our Local Office or writing an e-mail.
If your apartment is not equipped with its own washing machine, all of our properties offer shared laundry facilities. You are also welcome to enquire about our laundry service which can be ordered at an extra charge. Guests’ laundry is then collected once a week, washed, ironed and returned within a few days. This additional service must be booked for at least one month and covers 4 laundry services.
Yes, you can make special wishes and we will be happy to fulfil them. Please be aware that an extra fee may be charged. In order for us to make arrangements, please call our Local Office or write us an e-mail.
This is not a problem and we can arrange it for you. Please contact the respective Local Office.
Our VIP Lounge is part of a special program and therefore is not available to all tenants. If you would like to become part of our VIP program, please contact us by e-mail or by phone.
Pets are generally allowed in all of our properties. Should you wish to have a pet with you in your apartment, you will be asked to sign a corresponding declaration of liability. You will also be billed for additional final cleaning services, which may be required.
The above FAQs provide information about VISIONAPARTMENTS’ own properties. The terms of our partner apartment providers may differ.
For all enquiries please contact us at firstname.lastname@example.org.