General terms and conditions of VISIONAPARTMENTS
§1 Customer information
All tenants are obliged to fill out their registration forms accurately and in full detail. This entails the following:
1. Full name (with a photocopy of passport or ID) or company name and its VAT registration number
2. Address
3. Bank details for deposit reimbursement (if applies)
4. Contact details: both e-mail address and phone number
Additionally, all tenants are obligated to inform VISIONAPARTMENTS immediately via email (info@visionapartments.com) if one of the situations below occur:
1. If they have contracted COVID-19 prior or during their stay
2. If they had contact with a person infected with COVID-19 prior or during their stay
§2 Authorization to provide information
In case of enquiry, all tenants entitle VISIONAPARTMENTS to give accurate information about their stay to the police or other authorities, which complies with GDPR regulations.
§3 Customer profile
Clients can create customer profiles* and log in to their profiles through the VISIONAPARTMENTS’ website to view their personal details and contact information, as well as to access all concluded bookings and their respective invoices.
§4 Apartment pictures
The pictures on the VISIONAPARTMENTS’ website show apartment categories. Although VISIONAPARTMENTS puts much effort into depicting every apartment accurately, the actual apartments could differ from those shown on the pictures.
§5 Apartment viewing and right of entry of the landlord
VISIONAPARTMENTS reserves the right to organize viewings for potential tenants from Monday to Friday during business hours. In order to avoid unannounced entry to the apartment, clients can send a request e-mail to info@visionapartments.com. VISIONAPARTMENTS reserves the right to enter each apartment in case of repairs, maintenance work and technical reviews.
§6 Payment – all bookings
The first invoice needs to be paid latest three days after the booking confirmation date (unless agreed otherwise). If the booking is starting in less than seven days, payment is due on the same day. The access code, key or key card to the apartment can only be provided if we received the whole payment. For fixed bookings more than one month, the monthly rent is due in advance before the first day of each month. All invoices are listed on the profile.
§7 Included services
The following services are included in the rent price: weekly cleaning, end cleaning, electricity, water, heating, free WiFi and TV channels (TV taxes excluded).
§8 Additional services
Extra services such as laundry service, daily cleaning and parking spaces can be ordered during the booking process. Additional requests are possible by phone or e-mail. A VAT rate placed on extra services depends on each country’s specific regulations. The current VAT rates are: 8.1% for Switzerland, 19% for Germany, 20% for Austria, 23% for Poland and 19% for Romania.
§9 VAT
VISIONAPARTMENTS offers serviced apartments and applies the VAT rates for rent according to each country’s specific regulations. The current rental VAT rates are: 3.8% for Switzerland, 7% for Germany, 10% for Austria, 8% for Poland and 9% for Romania.
§10 Credit card payments
VISIONAPARTMENTS accepts the following credit cards: Visa, Mastercard and American Express.
§11 Service fee & bank charges
For credit card transactions, a service fee of 3% might be added to the total amount.
If any bank charges for the conversion of foreign currency (not the currency of the country in which the booking was made), international wire transfers or express payment options are applied to any payment made on visionapartments.com, VISIONAPARTMENTS shall not be liable to support or cover these charges. The responsibility for any fees or costs arising from currency conversion by the customer's bank rests solely with the customer. VISIONAPARTMENTS will process payments received in the currency specified on the website, and any subsequent charges resulting from currency conversion will be borne by the customer. It is advised that customers consult with their respective banks or financial institutions to understand the potential charges that may apply before making payments on visionapartments.com.
§12 Changes to the booking
VISIONAPARTMENTS may alter the price or apply other changes to the booking due to construction works or ongoing renovations. The tenants will be informed about any planned modifications in advance and in writing.
§13 Moving into the apartment
The check-in to VISIONAPARTMENTS’ apartments is possible from 3:00 pm. Access codes can be received by email or text messages. In case of apartments accessible by traditional keys or key cards, tenants should contact a suitable local office in order to organize a key-handover.
§14 Access code / entry
Access codes work both for apartments and for the main entrance to the building, as well as for other common areas, such as laundry rooms or gyms. VISIONAPARTMENTS takes no responsibility for theft or vandalism which can happen when tenants do not lock the door. The guests are then financially liable for the damages caused to the property. The access code is strictly personal and confidential. In case of loss tenants should contact the VISIONAPARTMENTS’ office immediately. VISIONAPARTMENTS reserves the right to charge the customers for emergency of delivering a new code or key.
§15 Duty of care
Apartment and it’s equipment must be kept in a good and hygienic condition. The customer assumes full liability for the rent, cleaning, any damage (to the rented object and inventory) for the duration of the lease. The object is to be used carefully. The cleaning of the kitchen equipment (including the Microwave oven), the dishes and cutlery is the responsibility of the customer. Furthermore, the customers are required to air the apartments regularly. VISIONAPARTMENTS reserves the right to perform controls in the buildings by our cleaning staff and local office employees. VISIONAPARTMENTS has the right to cancel the booking with immediate effect and without refund if the apartment, despite the previous warnings, is not kept in a good condition i.e the duty of care has been breached.
§16 Apartment inventory
All tenants are obliged to check the apartment inventory list. Should there be no defects, deviations or damages reported within 3 working days after the check-in, VISIONAPARTMENTS will assume that the inventory list is accurate. Tenants take full financial responsibility for non-reported damages and are expected to settle all damage invoices within 3 days.
§17 Cleaning of the apartment
There is one full cleaning during a week for each apartment (for stays longer than a week or for 6-night stays if the cleaning day falls between check-in and check-out). Full weekly cleaning includes cleaning of the living area, bathroom, kitchen and a change of bath towels, foot mats and bed sheets. The cleaning takes place between 09:00 AM and 05:00 PM. Cleaning days may vary due to public holidays or other circumstances - any changes will be communicated in advance via information sheets displayed in the public areas of the building. Should the cleaning be missed or unsatisfactory, tenants may give their feedback by sending an e-mail to the following address: customer.service@visionapartments.com. In order to increase the efficiency of the cleaning process, all tenants are asked to prepare the apartment for cleaning and to store away their valuables, as well as to allow the entry of the cleaning staff.
§18 Booking extension
A potential interest in extension of a booking can be noted on the registration form at the beginning of each stay. Tenants can also communicate their wish for renewal of their contract at any point during the stay, but the extension can only be guaranteed for long-term bookings (longer than 2 months) and only until 28 days before the end of the booking – later on it is subject to availability. VISIONAPARTMENTS reserves the right to rent out the apartment in absence of a direct written request from the tenant.
§19 Cancellation before the booking start date
1 Night Stays: Free cancellation is available up to 5 days before the scheduled arrival date. If cancellation is made less than 5 days before arrival, no refund will be provided.
2-5 Night Stays: Free cancellation is available up to 5 days before the scheduled arrival date. If cancellation is made less than 5 days before arrival, no refund will be provided.
6-29 Night Stays: Free cancellation is available up to 7 days before the scheduled arrival date. If cancellation is made less than 7 days before arrival, no refund will be provided.
29+ Night Stays: Free cancellation is available up to 14 days before the scheduled arrival date. If cancellation is made less than 14 days before arrival, no refund will be provided.
For the for non-refundable rates, no refund will be provided at any time of a cancellation.
§20 Termination of open and fixed bookings after start date
Open bookings (discontinued)
The customer is obligated to send the cancellation note of an open booking in a written form (letter or e-mail). Once the booking is cancelled, its end date is set for the last day of the following month (e.g. if the cancellation is sent in February, the booking ends on the last day of March). A special case concerns open bookings cancelled in November – the termination on December 31st is not possible, therefore they expire one month later, on January 31st. To move out earlier, VISIONAPARTMENTS’ written permission is required – the customer may then be asked to pay an administration fee of 10% of the total rent, and to settle the payment for all nights remaining until the start date of the next booking.
Fixed bookings after start
The customer is obligated to send a cancellation note of a long-term fixed booking in a written form (letter or e-mail). The cancellation can also be sent via customer profile. The notice time for cancellations is min. 30 days, effective by the end of the month. Once the booking is cancelled, its end date is set for the last day of the following month (e.g. if the cancellation is sent in February, the booking ends on the last day of March).
§21 Moving out of the apartment
The latest check-out time is 10:00 am - all access codes are automatically deactivated by this time. Delays in vacating the apartment may entail an additional late check-out fee.
§22 Final cleaning
The final cleaning after the tenant’s departure is included in the rental cost. Should the apartment require an extra effort to be cleaned due to excessive untidiness, the guest will be charged an additional fee. Therefore, all tenants are asked to be mindful with the VISIONAPARTMENTS’ property.
§23 Outstanding payments
After the booking’s termination, VISIONAPARTMENTS reserves the right to cover all outstanding invoices using the deposit (if applicable). Should the deposit amount not be sufficient, tenants will be required to settle their open balance within 10 days after the check-out. The client shall bear all costs incurred by VISIONAPARTMENTS as a result of the delay in payment. VISIONAPARTMENTS charges a reminder fee of CHF / EUR 10 for the first reminder and then CHF / EUR 20 for each subsequent reminder.
§24 Emergency
In case of emergencies like fire alarms, water pipe breakages, complete blackouts or similar instances, tenants should call the suitable VISIONAPARTMENTS’ local office number which can be found on the VISIONAPARTMENTS’ website and on information sheets displayed in the building. Outside the office working hours, the call will be transferred to the VISIONAPARTMENTS emergency line. Every non-emergency use of this line will be charged with an extra fee.
§25 Fire alarm in all buildings
If the fire alarm is triggered unnecessarily due to tenant’s fault, VISIONAPARTMENTS is entitled to charge the customer for costs of fire department and/or police intervention.
§26 Renovation work and construction through the landlord
In case of new openings or renovations VISIONAPARTMENTS will assure an alternative accommodation of the same value and standard.
§27 Liability
VISIONAPARTMENTS is not responsible for any damages, theft or loss of personal belongings including the cars of the customers or postal packages. For safety reasons, we recommend picking up postal packages directly from the delivery service.
§28 Fitness and wellness appliances
VISIONAPARTMENTS takes no responsibility for injuries caused by the usage of fitness equipment or for damages to the tenants’ belongings left in fitness rooms.
§29 Possession of drugs or firearms
Consumption of drugs and possession of firearms or other weapons on VISIONAPARTMENTS’ premises is strictly prohibited. Non-compliance with this rule will result in an immediate eviction of the tenant and in notification of local authorities.
§30 Apartment use and commercial ban
Any use of the apartment for commercial or business-related purposes is strictly prohibited. In case of a proven violation of this rule, VISIONAPARTMENTS will take the right to cancel the booking with immediate effect and without refund, as well as to demand the immediate departure of the guests.
§31 Social gatherings, parties and events
Social gatherings, parties and events are strictly prohibited without the approval of VISIONAPARTMENTS' management. VISIONAPARTMENTS reserves the right to perform controls in the buildings by the external companies to avoid the disturbances in the building. In case of non-compliance or complaints, VISIONAPARTMENTS has the right to cancel the booking with immediate effect and without refund, as well as to demand the immediate departure of the guests.
§32 Smoking ban
Please note that smoking is not permitted in the building. Noncompliance with this rule will result in a penalty fee and, in extreme cases, the damage done to the apartment by smoke may entail additional charges
§33 Pets
VISIONAPARTMENTS reserves the right to grant or refuse permission to bring pets depending on the property. The clients must inform VISIONAPARTMENTS about the type of their pet. Please note that a deposit and extra cleaning costs will be required for sanitizing the apartment. The deposit will be paid back if no damage occurs in approx. three weeks after check-out or unblocked from the given credit card.
§34 Internet use
VISIONAPARTMENTS is not responsible for damages such as spam, viruses or spy software incurred as a result of use of the VISIONAPARTMENTS network. Furthermore, having an external Internet provider, VISIONAPARTMENTS cannot guarantee or take full responsibility for a constantly functioning and stable connection.
§35 Camera Surveillance
Camera surveillance is put to use for the safety of the building and for the personal safety of each tenant. In accordance to data protection laws, the recordings are only handed over to the authorities in case of criminal proceedings.
The General terms and conditions in the respective valid version are applicable.