General terms and conditions of VISIONAPARTMENTS
§1 Customer information
All tenants are obliged to fill out their registration forms accurately and in full detail. This entails the
following:
1.Full name (with a photocopy of passport or ID) or company name and its VAT registration number
2.Address
3.Bank details for deposit reimbursement (if applies)
4.Contact details: both e-mail address and phone number
§1a Identity verification and accuracy of information
During the registration and self-check-in process, all persons staying in the apartment are required to
provide complete, accurate and truthful personal information, including a valid government-issued
identification document (passport or national ID). This obligation applies to the main tenant as well as to
all additional occupants of the apartment.
By submitting such information and documents, the tenant confirms that all provided data is correct and
that the identification documents belong to the persons completing the registration.
VISIONAPARTMENTS reserves the right to verify the authenticity and accuracy of the submitted
information and documents at any time before or during the stay.
If false, misleading, manipulated or stolen identification documents or personal data are provided, or if
occupants fail to register their identity as required, VISIONAPARTMENTS reserves the right to
immediately cancel the booking, deny access to the property or terminate the stay without refund.
VISIONAPARTMENTS further reserves the right to report such cases to the competent authorities and
to pursue civil or criminal legal action where applicable.
§2 Authorization to provide information
In case of enquiry, all tenants entitle VISIONAPARTMENTS to give accurate information about their stay
to the police or other authorities, which complies with GDPR regulations.
§3 Customer profile
Clients can create customer profiles and log in to their profiles through the VISIONAPARTMENTS’
website to view their personal details and contact information, as well as to access all concluded
bookings and their respective invoices.
§4 Apartment pictures
The pictures on the VISIONAPARTMENTS’ website show apartment categories. Although
VISIONAPARTMENTS puts much effort into depicting every apartment accurately, the actual
apartments could differ from those shown in the pictures.
§5 Apartment viewing and right of entry of the landlord
VISIONAPARTMENTS reserves the right to organize viewings for potential tenants from Monday to
Friday during business hours. In order to avoid unannounced entry to the apartment, clients can send a
request email to [email protected]. VISIONAPARTMENTS reserves the right to enter each
apartment in case of repairs, maintenance work and technical reviews.
§6 Payment – all bookings
The first invoice needs to be paid latest three days after the booking confirmation date (unless agreed
otherwise). If the booking is starting in less than seven days, payment is due on the same day. The first
invoice is issued from the start date of the booking plus the following month. The access code, key or
key card to the apartment can only be provided if we have received the whole payment. For fixed
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bookings longer than one month, the monthly rent is due in advance before the first day of each month.
All invoices are listed on the profile.
§6a Security Deposit
For bookings exceeding a duration of two (2) months, a security deposit equivalent to one (1) month’s
rent is required. The deposit must be paid prior to check-in and no later than the due date of the first
invoice. The security deposit may be used to cover any outstanding payments, damages to the
apartment or its inventory, additional cleaning costs, or any other claims arising from the tenancy. In
such cases, the respective amounts will be deducted from the deposit. Provided that no outstanding
amounts or damages exist, the deposit will be refunded within approximately three (3) weeks after
check-out to the bank account provided by the tenant.
§7 Included services
The following services are included in the rent price: weekly cleaning, end cleaning, electricity, water,
heating, free WiFi and TV channels (TV taxes excluded).
§8 Additional services
Extra services such as laundry service, daily cleaning and parking spaces can be ordered during the
booking process. Additional requests are possible by phone or e-mail. A VAT rate placed on extra
services depends on each country’s specific regulations. The current VAT rates are: 8.1% for
Switzerland, 19% for Germany, 23% for Poland and 19% for Romania.
§9 VAT
VISIONAPARTMENTS offers serviced apartments and applies the VAT rates for rent according to each
country’s specific regulations. The current rental VAT rates are: 3.8% for Switzerland, 7% for Germany,
8% for Poland and 9% for Romania.
§10 Credit card payments
VISIONAPARTMENTS accepts the following credit cards: Visa, Mastercard and American Express.
§11 Service & banking fees
For credit card transactions, a service fee of 3% might be added to the total amount.
If any bank charges for the conversion of foreign currency (not the currency of the country in which the
booking was made), international wire transfers or express payment options are applied to any payment
made on visionapartments.com, VISIONAPARTMENTS shall not be liable to support or cover these
charges. The responsibility for any fees or costs arising from currency conversion by the customer's
bank rests solely with the customer. VISIONAPARTMENTS will process payments received in the
currency specified on the website, and any subsequent charges resulting from currency conversion will
be borne by the customer. It is advised that customers consult with their respective banks or financial
institutions to understand the potential charges that may apply before making payments on
visionapartments.com.
§12 Changes to the booking
VISIONAPARTMENTS may alter the price or apply other changes to the booking due to construction
works or ongoing renovations. The tenants will be informed about any planned modifications in advance
and in writing.
§13 Moving into the apartment
Check-in to VISIONAPARTMENTS is available from 3:00 pm unless early check-in is purchased
separately. Access codes for your stay will be sent via email on the day of check-in.
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§14 Access code / entry
Access codes work both for apartments and for the main entrance to the building, as well as for other
common areas, such as laundry rooms or gyms. VISIONAPARTMENTS takes no responsibility for theft
or vandalism which can happen when tenants do not lock the door. The guests are then financially liable
for the damages caused to the property. The access code is strictly personal and confidential. In case of
loss tenants should contact the VISIONAPARTMENTS’ office immediately. VISIONAPARTMENTS
reserves the right to charge the customers for emergency of delivering a new code or key.
§14a Tourist Cards
Guests staying at selected VISIONAPARTMENTS properties may be entitled to receive a local tourist
card (e.g. BaselCard, Riviera Card, Geneva City Pass, St.Gallen-Bodensee Card) in accordance with the
applicable regulations of the issuing authority.
Tourist cards are provided electronically and sent automatically to the e-mail address supplied by the
guest during the booking process.
If a tourist card has not been received prior to arrival, guests are required to notify VISIONAPARTMENTS
immediately and themselves by contacting Customer Support at [email protected] so that the
matter can be taken care of.
VISIONAPARTMENTS cannot verify or resolve any delivery, transmission or technical issues relating to a
tourist card unless such issues are reported by the guest.
Tourist cards are issued and governed exclusively by the terms and conditions of the respective issuing
authority.
§15 Duty of care
Apartment and it’s equipment must be kept in a good and hygienic condition. The customer assumes
full liability for the rent, cleaning, any damage (to the rented object and inventory) for the duration of the
lease. The object is to be used carefully. The cleaning of the kitchen equipment (including the Microwave
oven), the dishes and cutlery is the responsibility of the customer. Furthermore, the customers are
required to air the apartments regularly. VISIONAPARTMENTS reserves the right to perform controls in
the buildings by our cleaning staff and local office employees. VISIONAPARTMENTS has the right to
cancel the booking with immediate effect and without refund if the apartment, despite the previous
warnings, is not kept in a good condition i.e the duty of care has been breached.
§17 Cleaning of the apartment
There is one full cleaning during a week for each apartment (for stays longer than a week or for 6-
nightstays if the cleaning day falls between check-in and check-out). Full weekly cleaning includes
cleaning of the living area, bathroom, kitchen and a change of bath towels, foot mats and bed sheets.
The cleaning takes place between 09:00 AM and 05:00 PM. Cleaning days may vary due to public
holidays or other circumstances - any changes will be communicated in advance via information sheets
displayed in the public areas of the building. Should the cleaning be missed or unsatisfactory, tenants
may give their feedback by sending an e-mail to the following address:
[email protected]. In order to increase the efficiency of the cleaning process, all
tenants are asked to prepare the apartment for cleaning and to store away their valuables, as well as to
allow the entry of the cleaning staff.
This cleaning schedule does not apply to certain offers in the Baar, Zugerstrasse 49 building, where
cleaning services are provided separately. This exception may also apply to other locations and will be
specified accordingly.
§18 Booking extension
A potential interest in extending a booking can be noted on the registration form at the beginning of
each day. Tenants can also communicate their wish to renew their contract at any point during their
stay, but this will always be subject to availability. VISIONAPARTMENTS reserves the right to offer the
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apartment to a new client starting from the official end date of the booking. If an extension has been
confirmed and paid, the new official end date of the booking will be the extension's end date.
§19 Cancellation before the booking start date
1 Night Stays: Free cancellation is available up to 5 days before the scheduled arrival date. If
cancellation is made less than 5 days before arrival, no refund will be provided.
2-5 Night Stays: Free cancellation is available up to 5 days before the scheduled arrival date. If
cancellation is made less than 5 days before arrival, no refund will be provided.
6-29 Night Stays: Free cancellation is available up to 7 days before the scheduled arrival date. If
cancellation is made less than 7 days before arrival, no refund will be provided.
29+ Night Stays: Free cancellation is available up to 14 days before the scheduled arrival date. If
cancellation is made less than 14 days before arrival, no refund will be provided.
For the non-refundable rates, no refund will be provided at any time of a cancellation.
§20 Termination of open and fixed bookings after start date
For open-ended bookings, the customer must submit the cancellation in writing (by letter or email). The
booking will terminate at the end of the month following receipt of the cancellation notice. Cancellations
submitted in November will terminate on 31 January, as termination on 31 December is not possible.
Early departure requires VISIONAPARTMENTS’ prior written approval and may be subject to an
administration fee of up to 10% of the total rent, as well as additional charges.
For fixed-term bookings, the customer must submit the cancellation in writing (by letter, email, or via the
customer profile). A minimum notice period of 30 days applies, effective at the end of a calendar month.
The booking will terminate at the end of the month following receipt of the cancellation notice.
For fixed-term bookings of three months or longer that benefit from a special long-stay rate,
VISIONAPARTMENTS reserves the right to retroactively charge the difference between the special rate
and the standard rate applicable to the actual length of stay if the booking is terminated before the
agreed end date.
§21 Moving out of the apartment
The latest check-out time is 10:00 am - all access codes are automatically deactivated by this time.
Delays in vacating the apartment may entail an additional late check-out fee.
§22 Final cleaning
The final cleaning after the tenant’s departure is included in the rental cost. Should the apartment
require an extra effort to be cleaned due to excessive untidiness, the guest will be charged an additional
fee. Therefore, all tenants are asked to be mindful with the VISIONAPARTMENTS’ property.
§23 Outstanding payments
After the booking’s termination, VISIONAPARTMENTS reserves the right to cover all outstanding
invoices using the deposit (if applicable). Should the deposit amount not be sufficient, tenants will be
required to settle their open balance within 3 days after the check-out. The client shall bear all costs
incurred by VISIONAPARTMENTS as a result of the delay in payment. VISIONAPARTMENTS charges a
reminder fee of CHF / EUR 10 for the first reminder and then CHF / EUR 20 for each subsequent
reminder.
§24 Emergency
In case of emergencies like fire alarms, water pipe breakages, complete blackouts or similar instances,
tenants should call the suitable VISIONAPARTMENTS’ local office number which can be found on the
VISIONAPARTMENTS’ website and on information sheets displayed in the building. Outside the office
working hours, the call will be transferred to the VISIONAPARTMENTS emergency line. Every nonemergency use of this line will be charged with an extra fee.
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§25 Fire alarm in all buildings
If the fire alarm is triggered unnecessarily due to tenant’s fault, VISIONAPARTMENTS is entitled to
charge the customer for costs of fire department and/or police intervention.
§26 Renovation work and construction through the landlord
In case of new openings or renovations VISIONAPARTMENTS will assure an alternative accommodation
of the same value and standard.
§27 Liability
VISIONAPARTMENTS is not responsible for any damages, theft or loss of personal belongings including
the cars of the customers or postal packages. For safety reasons, we recommend picking up postal
packages directly from the delivery service.
§28 Fitness and wellness appliances
VISIONAPARTMENTS takes no responsibility for injuries caused by the usage of fitness equipment or for
damages to the tenants’ belongings left in fitness rooms.
§29 Possession of drugs or firearms
Consumption of drugs and possession of firearms or other weapons on VISIONAPARTMENTS’
premisses strictly prohibited. Non-compliance with this rule will result in an immediate eviction of the
tenant and in notification of local authorities.
§30 Apartment use and commercial ban
Any use of the apartment for commercial or business-related purposes is strictly prohibited. In case of a
proven violation of this rule, VISIONAPARTMENTS will take the right to cancel the booking with
immediate effect and without refund, as well as to demand the immediate departure of the guests.
§31 Social gatherings, parties and events
Social gatherings, parties and events are strictly prohibited without the approval of
VISIONAPARTMENTS' management. VISIONAPARTMENTS reserves the right to perform controls in the
buildings by the external companies to avoid the disturbances in the building. In case of non-compliance
or complaints, VISIONAPARTMENTS has the right to cancel the booking with immediate effect and
without refund, as well as to demand the immediate departure of the guests.
Only one visiting guest is permitted per booking. Visiting guests are not allowed after 22:00. The guest
must be registered with VISIONAPARTMENTS in advance. Please send the guest’s information to
§32 Smoking ban
Please note that smoking is not permitted in the building. Noncompliance with this rule will result in a
penalty fee and, in extreme cases, the damage done to the apartment by smoke may entail additional
charges.
§33 Pets
VISIONAPARTMENTS reserves the right to grant or refuse permission to bring pets depending on the
property. The clients must inform VISIONAPARTMENTS about the type of their pet. Please note that a
deposit and extra cleaning costs will be required for sanitizing the apartment. The deposit will be paid
back if no damage occurs in approx. three weeks after check-out or unblocked from the given credit
card.
§34 Internet use
By connecting to the internet provided by VISIONAPARTMENTS, Clients agree to abide by these Terms.
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Use of Network Devices: Clients are prohibited from connecting their own network devices, including
but not limited to routers, switches, and signal/range extenders, to the internet connection provided by
VISIONAPARTMENTS.
Downtime Disclaimer: VISIONAPARTMENTS provides the internet connection "as is" and does not
guarantee uninterrupted service. VISIONAPARTMENTS shall not be held responsible for any downtime
or interruptions in the internet service.
Prohibition of Disconnecting Network Devices: Clients are strictly prohibited from disconnecting any
network devices installed by VISIONAPARTMENTS within the serviced apartments.
Blocking of Misused Devices: VISIONAPARTMENTS reserves the right to block any device connected to
the network in the event of misuse of the internet connection.
Protection of End User Devices: VISIONAPARTMENTS does not assume responsibility for the protection
of Clients' end-user devices while connected to the internet provided by VISIONAPARTMENTS.
User Conduct: VISIONAPARTMENTS shall not be responsible for any actions taken by Clients while
using the internet connection. Clients are solely responsible for their online activities and conduct.
Malware and Virus Protection: Clients must ensure that their devices are free of malware, viruses, and
any other harmful software before connecting to the network provided by VISIONAPARTMENTS.
Reporting Illegal Usage: Any illegal attempts to use the internet connection provided by
VISIONAPARTMENTS will be promptly reported to local authorities without hesitation.
Variability of Internet Speed: VISIONAPARTMENTS does not guarantee a minimum internet speed. The
internet speed may vary depending on the usage by other Clients within the serviced apartments.
Clients are advised to read and understand these Terms before connecting to the internet provided by
VISIONAPARTMENTS. By connecting to the internet, Clients acknowledge their acceptance of these
Terms and agree to comply with them. Failure to comply with these Terms may result in the termination
of internet services provided by VISIONAPARTMENTS.
§35 Camera Surveillance
Camera surveillance is put to use for the safety of the building and for the personal safety of each
tenant. In accordance to data protection laws, the recordings are only handed over to the authorities in
case of criminal proceedings.
The General terms and conditions in the respective valid version are applicable